We aim to deliver every order within 4–8 business days. This includes preparing your order, packing it, and handing it over to the carrier. As our products ship from our international distribution network, delivery times can vary slightly. In exceptional cases — such as carrier delays or customs processing — delivery may take a little longer.

As soon as your order is dispatched, you'll receive an email with a tracking link so you can follow your parcel every step of the way.

We process orders quickly, so changes or cancellations are only possible if your order hasn't been dispatched yet. If you need to make a change, please contact us as soon as possible at info@climora.com and include your order number.

If your order has already been dispatched, you're still covered by our 30-day return policy — simply return it once it arrives. You'll find full details on our Returns & Refunds page.

Our customer care team is happy to help with any question about your order, our products or returns. The quickest way to reach us is by email at info@climora.com. We typically reply within 24 hours on business days.

Customer service hours:

Monday to Friday: 9:00 AM – 6:00 PM

Saturday and Sunday: 9:00 AM – 5:00 PM

To help us resolve your query faster, please include your order number (if you have one) and a short description of the issue. For any complaint about a product, photos are always helpful.

You have 30 days from the day you receive your order to request a return — no complicated conditions. The product must be unused and in its original condition, including the original packaging.

Here's how it works:

1. Contact us at info@climora.com with your order number and the item you'd like to return
2. You'll receive a confirmation email with detailed return instructions and the return address
3. Send the product back within 14 days of approval
4. Once we've received and inspected your return, we'll refund you within 5 business days

Return shipping is the customer's responsibility, and we recommend using a tracked service. Returns sent without contacting us first can't be processed.

You can pay quickly and securely at Climora. We accept:

– Credit and debit cards (Visa, Mastercard, American Express)

– PayPal

– Apple Pay

– Google Pay

All payments are processed through certified, encrypted payment providers. Once your payment is confirmed, your order goes straight into processing.

Once your order has been dispatched, you'll receive an email containing a tracking code and a link to the carrier's website. Simply click the link — or enter the code on the carrier's site — to see where your parcel is.

Please note that tracking information can take a few hours to update after dispatch. If you still don't see any information after a while, or you haven't received the email (do check your spam folder), get in touch at info@climora.com and we'll look into it for you.

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