Privacy Policy
Introduction
At Climora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
If you have any questions, you may contact us at info@climora.com.
Who We Are
Climora is a consumer brand operating in Australia. When you provide personal information through our website, Climora is responsible for handling and protecting that information in accordance with applicable Australian privacy laws.
What Information We Collect
We may collect personal information that you provide directly to us, including:
• First and last name
• Delivery and billing address
• Email address
• Phone number
• Payment details (processed securely by payment providers)
• Order history and transaction details
We may also automatically collect certain technical information when you visit our website, including:
• IP address
• Device type
• Browser type
• Pages visited
• Date and time of visit
• General location information
This information helps us improve website performance, security, and user experience.
Why We Collect Your Information
We collect your information in order to:
• Process and deliver your orders
• Provide customer support
• Communicate with you regarding your purchase
• Improve our website and services
• Prevent fraud and maintain security
• Send marketing communications (where permitted by law or with your consent)
We only collect information that is reasonably necessary for these purposes.
Legal Basis for Processing
We collect and use your information where necessary to:
• Fulfil a contract with you
• Comply with legal obligations
• Protect our legitimate business interests
• Where you have provided consent
How Long We Keep Your Information
We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Order and transaction records may be retained for accounting and legal purposes in accordance with Australian law.
How We Use Your Information
We use your information to:
• Process and ship your orders
• Provide updates regarding your order
• Respond to enquiries or complaints
• Improve website functionality and performance
• Detect and prevent fraud
• Send promotional offers if you have opted in
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
When We May Contact You
We may contact you by email or phone if:
• We need to clarify order details
• There is an issue with payment processing
• Your order has not been completed
• We need to respond to a support request
We will not contact you for unrelated purposes without your consent.
Sharing Your Information
We may share your personal information with trusted third parties only where necessary, including:
• Payment processors
• Shipping and logistics partners
• IT service providers
• Marketing platforms
• Professional advisers where required
• Government or regulatory authorities if legally required
All third-party providers are required to handle your information securely and only for the services they provide to us.
We do not sell your personal information.
International Data Transfers
Some of our service providers may operate outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
Your Rights
Under Australian privacy laws, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent to marketing communications
• Lodge a complaint if you believe your privacy rights have been breached
To exercise your rights, please contact info@climora.com.
Age Restrictions
Our website is intended for individuals who are 18 years or older. We do not knowingly collect personal information from children.
Cookies
Our website uses cookies and similar technologies to improve functionality, enhance performance, and analyse website usage.
Cookies may be used to:
• Remember your preferences
• Improve website speed and performance
• Analyse visitor behaviour
• Support marketing and advertising activities
You may adjust your browser settings to refuse cookies. However, disabling cookies may affect certain features of the website.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure.
While no system can guarantee absolute security, we take reasonable steps to protect your data.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will take effect once posted on this page. We encourage you to review this Policy periodically.
Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact:
Email: info@climora.com