Privacy Policy
Introduction
At Climora, we value your trust and are committed to protecting your privacy We believe in transparency and want you to understand how we collect use and safeguard your personal information
By visiting our website or purchasing from us you agree to the terms of this Privacy Policy If you do not agree with these terms please do not use our services
1 – Information We Collect
We collect the following types of information to provide you with the best experience
Personal Information such as your name email address phone number billing and shipping address
Payment Information such as credit card or other payment details processed securely through our trusted payment providers
Order Information including products purchased order history and delivery details
Technical Information such as your IP address browser type device information and browsing activity on our website
Communication Data including any messages emails or inquiries you send to us
2 – How We Use Your Information
We use your information to
Process and deliver your orders quickly and securely
Provide customer support and respond to your inquiries
Send you updates about your order and delivery status
Share exclusive offers promotions or new product launches if you opt in to our newsletter
Improve our website products and customer experience
Comply with legal and regulatory requirements
3 – Sharing Your Information
We respect your privacy and only share your data when absolutely necessary
Service Providers We may share information with shipping partners and payment processors to complete your order
Legal Requirements We may disclose information if required by law or to protect our rights and customers
We do not sell rent or trade your personal information to third parties
4 – Data Storage and Security
We take strong precautions to protect your data from unauthorized access misuse or loss This includes the use of encryption secure servers and restricted access to your information
Payment information is encrypted and processed by trusted third party providers We never store your full credit card details on our servers
5 – Your Rights
You have the right to
Access the personal data we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your data where legally applicable
Opt out of marketing communications at any time
To exercise these rights please contact us at info@climorahome.com
6 – Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience Cookies help us remember your preferences track website performance and provide relevant offers
You can disable cookies in your browser settings but some features of our website may not function properly without them
7 – International Orders
If you are ordering from outside your home country such as Australia or South Africa your data may be transferred and processed in other regions We take all necessary measures to ensure your information remains secure and compliant with local data protection laws
8 – Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal obligations When your data is no longer needed we securely delete or anonymise it
9 – Third Party Links
Our website may contain links to third party websites We are not responsible for the privacy practices or content of these websites We encourage you to read their policies before providing any personal information
10 – Changes to This Policy
We may update this Privacy Policy from time to time Any changes will be posted on this page and the updated version will take effect immediately By continuing to use our website you agree to the updated policy
11 – Contact Us
If you have any questions about this Privacy Policy or how your data is handled please reach out to us at info@climorahome.com