Shipping & Delivery

Last updated: June 2026

At Climora, we want getting your order to you to be as smooth and reassuring as the comfort it brings. Here's everything you need to know about how we ship, how long it takes, and what to do if something doesn't go to plan.

About our shipping

Climora ships orders through our international warehouse network. This lets us offer carefully selected products at a sharp price while keeping our logistics efficient and avoiding unnecessary costs. Because orders travel internationally, delivery times can vary — we aim for the right balance between price, quality and reliability.

Free shipping

We offer free shipping on every order, with no minimum spend. The amount you see in your cart is exactly what you pay — no hidden fees, no surprises at checkout.

Processing & dispatch

Orders are usually processed within 1–3 business days. Orders placed before 11:00 PM (CET) are processed the same business day where possible, excluding weekends and public holidays. As soon as your order ships, you'll automatically receive a shipping confirmation with tracking information by email.

Estimated delivery time

Estimated delivery is 7–14 business days for the United Kingdom and the United States. Because our products ship from our international warehouse network, delivery times can vary slightly. In exceptional cases — such as carrier delays or customs processing — delivery may take a little longer. You can follow your order at any time using the tracking link in your shipping confirmation.

Check your address

Please double-check your shipping details carefully before completing your order. Made a mistake? Contact us as soon as possible at info@climorahome.com. We'll do our best to correct it before your order ships, but we can't guarantee changes once an order has been processed.

Cancellations

Because orders are processed quickly, cancelling after payment usually isn't possible. You do, however, have the right to return your order within 30 days of receiving it, with no reason needed. Just contact us at info@climorahome.com and we'll guide you through it.

Tracking your order

You can track your order at any time using the tracking link emailed to you after dispatch. Haven't received an email? Please also check your spam or junk folder.

Haven't received your parcel?

If your parcel hasn't arrived yet, please first:

• Wait 24 hours — there's sometimes a short delay between the tracking update and delivery.
• Check your mailbox and any safe-drop or delivery locations.
• Ask neighbours or anyone else at your address.
• Check whether it's waiting at a local pickup point.

Still can't find it? Contact us at info@climorahome.com and we'll look into it right away.

Missing shipments

If a parcel is marked as "delivered" but you haven't received it, we'll open an investigation with the carrier. This can take a few days. We always aim for a fair and appropriate solution.

Refused or uncollected parcels

When a parcel is refused or not collected, it isn't always automatically returned to us. In these cases, a full refund cannot be guaranteed. If you'd like, we can reship the parcel once at no extra cost — further reshipments may incur a charge.

Damaged delivery

Did your order arrive damaged? We're sorry to hear that! Please contact us within 48 hours of delivery at info@climorahome.com. Include your order number and clear photos of the product and its packaging, and we'll arrange a fast, fair solution.

Returns & refunds

Items can be returned within 30 days of delivery, provided they're unused and in their original condition (including packaging). Return shipping is the customer's responsibility, and original shipping costs are non-refundable. You remain responsible for the parcel during return, so we recommend a tracked shipping method. Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method. (See our full Returns & Refund Policy for details.)

Important: please only send returns after approval from our customer care team. Returns without prior contact cannot be processed.

Important information

Climora does not have a physical store or pickup location. Returns are only processed after being registered with our customer care team. The address in Rotterdam (Walchersestraat 80 A) is used as a return address only and is not a visitor address.

Questions?

Take a look at our FAQ first, or get in touch at info@climorahome.com. We're happy to help and typically respond within 24 hours on business days.

Company details

Company name:
B&B Enterprises B.V.

Legal form:
Besloten Vennootschap (Dutch private limited company)

Address:
Klaverstraat 110 A
3083 VM Rotterdam
Netherlands

Chamber of Commerce number (KvK):
96903147

VAT number:
NL867825248B01

Email:
info@climora.com