Shipping & Delivery
Shipping Overview
At Climora, we are committed to providing a smooth and reliable delivery experience. All orders are processed promptly and shipped with trusted carriers to ensure your product arrives safely.
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. All prices are displayed in Australian Dollars (AUD).
We primarily ship across Australia. If for any reason we are unable to fulfil or deliver your order, you will be contacted immediately and provided with a full refund.
If you have any questions regarding delivery to your location, we recommend contacting us at info@climora.com prior to placing your order.
Order Processing
Orders are typically processed within 1–3 business days. During peak seasons, public holidays, or promotional periods, processing times may be slightly extended.
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment.
Please allow up to 24–72 hours for tracking updates to become active in the carrier’s system. If you experience any issues with tracking, please contact our support team at info@climora.com and we will assist you promptly.
Estimated Delivery Times
Delivery within Australia generally takes between 3–10 business days, depending on your location and local carrier operations.
While we strive to meet these timeframes, delivery times may be affected by:
• Public holidays
• Weather conditions
• Carrier delays
• High seasonal demand
• Events beyond our reasonable control
In rare circumstances, delays of up to an additional 14 business days may occur due to force majeure events or carrier network disruptions.
We appreciate your patience and understanding in such cases.
Shipping Responsibility
Climora is responsible for dispatching your order and providing valid tracking information. Once a package is handed to the shipping carrier, delivery timelines are managed by the carrier.
We are not responsible for delays caused by:
• Incorrect shipping details provided by the customer
• Carrier-related delays
• Customs or regulatory inspections
• Natural disasters or transportation disruptions
Address Accuracy
It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete.
If you notice an error in your shipping address, please contact us immediately at info@climora.com. Address corrections may only be possible within a short window after placing your order, typically within 12 hours.
Once an order has been processed or dispatched, we may no longer be able to modify the delivery address.
Delivered but Not Received
If your tracking information indicates that your package has been delivered but you have not received it, please:
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Verify the delivery address on your order confirmation
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Check with household members or neighbours
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Contact the local shipping carrier directly
If you require further assistance, our support team is available to help guide you through the next steps.
Climora is not responsible for packages confirmed as delivered by the carrier but reported as missing.
Refusal of Delivery
If a delivery is refused without prior communication or legitimate reason, additional shipping or handling fees may apply. We encourage customers to contact us before refusing any shipment so we can assist appropriately.
Order Inquiries
For all delivery-related inquiries, please include your order number in your communication. This helps us provide faster and more accurate assistance.
Contact: info@climora.com
Returns
If you wish to return your purchase, please refer to our Returns & Cancellation Policy for detailed instructions and eligibility requirements.
Climora is committed to transparency, reliability, and customer satisfaction. If you experience any issues with your delivery, our team is here to assist you every step of the way.