Returns & Refund Policy

Last updated: June 2026

We want you to be completely happy with your Climora. If something isn't right, we're here to make it straightforward. This policy explains how returns, refunds and exchanges work, and what to expect at each step.

1. Our 30-day return policy

You have 30 days from the day you (or someone you nominate) receive your order to request a return, for any reason. After this 30-day window has passed, we're unfortunately unable to offer a refund or exchange.

2. Return conditions

To be eligible for a return, your item must meet the following conditions:

• The product is unused and in the same condition in which you received it.
• It is returned in its original packaging, including all accessories and labels.
• You include valid proof of purchase, such as your order number or invoice.

Returns sent without prior approval cannot be accepted, and items must never be sent directly to the manufacturer.

3. Start your return — contact us first

Before sending anything back, please contact our customer care team at info@climorahome.com. We'll log your return in our system and send you clear instructions. Returns shipped without contacting us first cannot be processed.

4. How a return works

The process takes six simple steps:

1. Contact us at info@climorahome.com within 30 days of receiving your order.
2. Include your order number, the item you'd like to return, and the reason for the return.
3. We'll send you a confirmation along with further instructions by email.
4. Return the item within 14 days of receiving approval.
5. Keep your proof of postage in case it's needed.
6. Once we receive and inspect your return, we'll confirm the outcome by email.
7. Return address

We'll confirm the correct return address once your return is approved. For reference, approved returns are sent to:

Climora Returns
Walchersestraat 80 A
3083 NR Rotterdam
Netherlands

Please wait for written approval before shipping — unapproved returns may not be processed.

6. Return shipping & responsibility

Unless your item arrived faulty or damaged, return shipping costs are the customer's responsibility and are not refunded. You remain responsible for the parcel until it reaches us, so we recommend using a tracked or insured shipping method. Without proof of postage, we cannot guarantee that a return has been received.

7. Refunds

Once your return has been received and inspected, we'll let you know by email whether it's approved or declined. If approved, the full purchase price is refunded to your original payment method (for example, your credit card or PayPal) within 5 business days.

Original shipping costs are non-refundable. Please note that processing times vary between banks and card issuers, so it may take up to 14 days for the refund to appear on your statement.

8. Partial refunds

In certain cases, a partial refund may apply — for example, when:

• The item shows signs of use.
• The item is not in its original condition.
• Parts or accessories are missing.
• The item has been damaged by the customer.
• The return is requested outside the stated 30-day window.

9. Damaged or faulty items

We replace items only if they arrive defective or damaged. If this happens, please contact us at info@climorahome.com as soon as possible, and within 48 hours of delivery, with clear photos of the product and its packaging. We'll arrange a fast and fair solution.

10. Items that can't be returned

For hygiene, safety and practical reasons, the right to return does not apply to:

• Gift cards and vouchers.
• Custom-made or personalized items produced specifically for you.
• Hazardous materials, flammable liquids or gases.
• Items returned used, incomplete, or not in their original condition.
• Clearance or sale items, where this was clearly stated at the time of purchase.

11. Refused or uncollected parcels

When a parcel is refused or not collected, it is not always automatically returned to us. In these cases, a full refund cannot be guaranteed, and any shipping costs we have paid may be deducted from the refund.

12. Your statutory rights

Nothing in this policy limits any rights you may have as a consumer under the laws of your country — those rights apply in addition to this policy. Customers in the United Kingdom and the European Union may also have a statutory right to cancel an online order within 14 days of delivery. Our 30-day return policy is offered voluntarily, on top of and without reducing any such rights.

13. Complaints & help

If you have a question or a complaint about your order or a return, please contact us first at info@climorahome.com — we'll always do our best to put things right. We typically respond within 24 hours on business days.

14. Company details

 

Company details

Company name:
B&B Enterprises B.V.

Legal form:
Besloten Vennootschap (Dutch private limited company)

Address:
Klaverstraat 110 A
3083 VM Rotterdam
Netherlands

Chamber of Commerce number (KvK):
96903147

VAT number:
NL867825248B01

Email:
info@climora.com